FAQ
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Q1 Where is the nearest station?
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1. 6 minutes walk from Exit 6 of ”Nihonbashi Station” on either the Sakaisuji Subway Line or the Sennichimae Subway Line
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Q2 Is there parking available?
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We will provide you with information about nearby parking.
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Q3 What time is check-in and check-out?
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Check-in is from 4pm and check-out is by 10am.
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Q4 Can I leave my luggage before check-in?
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We will keep it at the front desk.
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Q5 What time is check-in?
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Until midnight. Regardless of midnight, if you plan to check-in significantly later than the scheduled check-in time, please contact the hotel. (Reception is available 24 hours a day.)
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Q6 Can I change my scheduled arrival time on the day?
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We apologize for the inconvenience, but please contact us by telephone.
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Q7 Can I extend my check-out time?
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If you wish to extend your stay, an extension fee will be charged.
If you wish to extend your stay, please contact us by phone in advance.
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Q8 I'd like to send my luggage by courier first. Can you hold it for me?
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We will keep your luggage at the front desk (However, we cannot keep cash on delivery or COD luggage). Please write the date of your stay and the name of the guest on the package before sending it. We would appreciate it if you could contact us when you send your luggage.
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Q9 Can I send it by courier from the hotel?
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Yes, it is possible. We only accept cash on delivery.
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Q10 Can I connect to the Internet?
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The entire building is equipped with wired and wireless LAN. (Depending on the situation, it may be difficult to connect to the wireless network.)
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Q11 Are there barrier-free rooms?
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Sorry, we are not barrier-free.
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Q12 What are the payment methods and what are available?
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Cash and various credit cards are accepted.
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Q13 I would like a smoking room.
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We are sorry, but all rooms in our hotel are non-smoking.
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Q14 Can I store my luggage after check-out?
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This is only possible on the day of your check-in (if you are checking in again, this is possible up until the following day). Please ask at the front desk.
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Q15 What is the pricing for children?
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Parents and preschool children can use the facility free of charge if they are sharing a bed with their parents.
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Q16 What are the cancellation fees?
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If you cancel or do not contact us the day before, we will charge 100% of the accommodation fee, and 50% from 2 to 7 days before.
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Q17 What should I do if I don't need my room cleaned due to staying multiple nights?
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Please inform the front desk when you go out.
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Q18 Can I take my room key with me when I go out?
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Yes, it is possible. However, if you lose your room key, we will charge you 3,000 yen for the room key.
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Q19 Is there a convenience store nearby?
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There is a 24-hour convenience store within 100 meters.
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Q20 Is there a bank nearby?
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It is a 15-minute walk away.
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Q21 Can I reserve a taxi?
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Please make your own reservations.
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Q22 Is it possible for minors to stay alone
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If minors are staying alone, we may need to confirm with their guardians. Before staying, you will need to submit a "Minors' Accommodation Consent Form" and a "copy of guardian's ID." Please
note that we may refuse to allow guests to stay depending on the circumstances.
Download the "Minors' Accommodation Consent Form"
