FAQ
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Q1 Where is the nearest station?
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1. 5 minutes walk from ”Nihonbashi Station” on the Sakaisuji Subway Line or Sennichimae Subway Line
2. 5 minutes walk from ”Tanimachi 9-chome Station” on the Tanimachi Subway Line
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Q2 Is there parking available?
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We will provide you with information about nearby parking.
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Q3 What time is check-in and check-out?
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Check-in is from 4pm and check-out is by 10am.
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Q4 Can I leave my luggage before check-in?
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We will keep it at the front desk.
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Q5 What time is check-in?
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Until midnight. Regardless of midnight, if you plan to check-in significantly later than the scheduled check-in time, please contact the hotel. (Reception is available 24 hours a day.)
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Q6 What should I do if my arrival date changes?
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We apologize for the inconvenience, but please contact the hotel. You can come any time after 4:00 p.m.
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Q7 Can I extend my check-out time?
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Yes, it is possible.
An extension fee may apply.
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Q8 I'd like to send my luggage by courier first. Can you hold it for me?
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Yes, that is possible (however, we cannot accept cash on delivery or COD luggage).
Please write the date of your stay and the name of the guest when you send it.
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Q9 Can I send it by courier from the hotel?
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Yes, it is possible. We have slips available at the front desk, so please fill them out and hand them over to the front desk together with your luggage.
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Q10 Can I connect to the Internet?
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The entire building is equipped with wired and wireless LAN. (Depending on the situation, it may be difficult to connect to the wireless network.)
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Q11 Are there barrier-free rooms?
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Yes there is
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Q12 What are the payment methods and what are available?
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Advance transfer, cash, various credit cards and electronic money are available.
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Q13 I would like a smoking room.
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We are sorry, but all rooms in our hotel are non-smoking.
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Q14 Can I store my luggage after check-out?
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Yes, that is possible. Please ask at the front desk.
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Q15 What is the pricing for children?
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Parents and preschool children can use the facility free of charge if they are sharing a bed with their parents.
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Q16 What are the cancellation fees?
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If you cancel or do not contact us the day before, we will charge 100% of the accommodation fee, and 50% from 2 to 7 days before.
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Q17 What should I do if I don't need my room cleaned due to staying multiple nights?
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If you do not require cleaning, please leave the no cleaning required card provided in your room on the outside of your door.
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Q18 Can I take my room key with me when I go out?
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Yes, it is possible. However, if you lose your room key, we will charge you 3,000 yen for the room key.
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Q19 Is there a convenience store nearby?
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There is a 24-hour convenience store opposite the hotel.
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Q20 Is there a bank nearby?
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There are no ATMs within a 10-minute walk. There are various ATMs nearby.
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Q21 Can I reserve a taxi?
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Please make your own reservations.
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Q22 Is it possible for minors to stay alone?
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If minors are staying alone, we may need to confirm with their guardians. Before staying, you will need to submit a "Minors' Accommodation Consent Form" and a "copy of guardian's ID." Please
note that we may refuse to allow guests to stay depending on the circumstances.
Download the "Minors' Accommodation Consent Form"
