FAQ
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Q1 Where is the nearest station?
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9 minutes walk from Exit 2 of Marutamachi Station on the Kyoto Municipal Subway Karasuma Line
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Q2 Is there parking available?
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Information on nearby parking will be provided.
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Q3 What time is check-in and check-out?
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Check-in is from 16:00 and check-out is until 10:00.
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Q4 Can I leave my luggage before check-in?
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We will keep it at the front desk.
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Q5 What time is check-in?
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It will be until 24 hours. If you are arriving much later than your scheduled check-in time, please contact the hotel.
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Q6 Can I change my scheduled arrival time on the day?
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We apologize for the inconvenience, but please feel free to contact us by phone.
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Q7 Can I extend my check-out time?
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In case of extension, an extension fee will be charged.
If you wish to extend your stay, please contact us by phone in advance.
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Q8 I'd like to send my luggage by courier first. Can you hold it for me?
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We will store your luggage at the front desk (however, we cannot store luggage paid by cash on delivery or cash on delivery). Please specify the date of stay and the name of the guest when sending the package. We would appreciate it if you could contact us when your package is shipped.
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Q9 Can I send it by courier from the hotel?
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It is possible. We accept payment on delivery only.
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Q10 Can I connect to the Internet?
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The entire building is equipped with wired LAN and wireless LAN. (Depending on the situation, it may be difficult to connect wirelessly.)
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Q11 Are there barrier-free rooms?
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I'm sorry. We do not provide barrier-free accommodation.
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Q12 What are the payment methods and what are available?
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You can use cash, various credit cards, and online payment (some reservation sites only).
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Q13 I would like a smoking room.
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We apologize for the inconvenience, but all rooms in our hotel are non-smoking.
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Q14 Can I store my luggage after check-out?
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It is possible. Please inquire at the front desk.
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Q15 What is the pricing for children?
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Free admission for preschool children sharing the same bed with their parents.
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Q16 What are the cancellation fees?
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In the case of cancellation or no notice up to the day before, 100% of the accommodation fee will be charged, and 50% if canceled 2 to 7 days in advance.
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Q17 What should I do if I don't need my room cleaned due to staying multiple nights?
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Please inform the front desk when you go out.
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Q18 Can I take my room key with me when I go out?
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It's possible. However, if you lose your room key, you will be charged 3,000 yen for the room key.
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Q19 Is there a convenience store nearby?
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There is a 24-hour convenience store about a 2-minute walk away.
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Q20 Is there a bank nearby?
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It is located 4 minutes walk away.
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Q21 Can I reserve a taxi?
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We ask that you make your own reservations.
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Q22 Is it possible for minors to stay alone
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If a minor is staying alone, we may ask for confirmation from a guardian. Before staying, you will be required to submit a ``Minor Accommodation Consent Form'' and a ``Copy of Parent's ID Card.''
Please note that depending on the situation, we may refuse accommodation.
Download "Minor Accommodation Consent Form"
