FAQ
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Q1 Where is the nearest station?
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5 minutes by car from Kencho-mae Station.
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Q2 How far is it from the airport?
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It takes about 5 minutes by car.
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Q3 Is there parking available?
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There are 17 parking spaces (first come, first served).
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Q4 What time is check-in and check-out?
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[Check-in] 16:00-24:00 [Check-out] ~11:00
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Q5 Is it possible to store my luggage after check-in/check-out?
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It is possible.
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Q6 Can I change my scheduled arrival time on the day?
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Please contact the hotel.
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Q7 I would like to check in early or check out late. Is that possible?
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It is possible.
Please contact the hotel for prices.
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Q8 I'd like to send my luggage by courier first. Can you hold it for me?
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It is possible.
Please fill in the date of stay and the name of the guest before sending.
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Q9 Can I send it by courier from the hotel?
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It is possible. We accept payment on delivery only.
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Q10 Can I connect to the Internet?
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It is possible. (Depending on the situation, it may be difficult to connect wirelessly.)
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Q11 How many minutes walk from the nearest station?
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It takes about 15 minutes on foot.
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Q12 Are there barrier-free rooms?
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None.
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Q13 What are the payment methods and what are available?
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You can use cash, various credit cards, bank transfer, and online payment (some reservation sites only).
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Q14 Do you have smoking/non-smoking rooms?
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Yes.
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Q15 What are the cancellation fees?
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There are changes. Please contact the hotel.
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Q16 What should I do if I don't need my room cleaned due to staying multiple nights?
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If cleaning is not required, please put the cleaning unnecessary card provided in your room outside the door.
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Q17 Is it possible for minors to stay alone
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If a minor is staying alone, we may ask for confirmation from a guardian. Before staying, you will be required to submit a ``Minor Accommodation Consent Form'' and a ``Copy of Parent's ID Card.''
Please note that depending on the situation, we may refuse accommodation.
Download "Minor Accommodation Consent Form"
