reserve

RESERVE
TEL
日本語 English

FAQ

Q1 Where is the nearest station?

1. 3 minutes walk from Exit 3 of Osaka Municipal Subway Tanimachi Line/Sennichimae Line
2. 8 minutes walk from Kintetsu Railway Nihonbashi Station Exit 8

Q2 Is there parking available?

Information on nearby parking will be provided.

Q3 What time is check-in and check-out?

Check-in is from 15:00 and check-out is until 10:00.
(Maximum check-out extension: until 14:00)

Q4 Can I leave my luggage before check-in?

We will keep it at the front desk.

Q5 What time is check-in?

We are available 24 hours a day, but if you plan to check in much later than your scheduled check-in time, please contact the hotel.

Q6 Can I change my scheduled arrival time on the day?

We apologize for the inconvenience, but please feel free to contact us by phone.

Q7 Can I extend my check-out time?

In case of extension, an extension fee will be charged.
If you wish to extend your stay, please contact us by phone in advance.

Q8 I'd like to send my luggage by courier first. Can you hold it for me?

We will store your luggage at the front desk (however, we cannot store luggage paid by cash on delivery or cash on delivery). Please specify the date of stay and the name of the guest when sending the package.
We would appreciate it if you could contact us when your package is shipped.

Q9 Can I send it by courier from the hotel?

It is possible. We accept payment on delivery only.

Q10 Can I connect to the Internet?

Wi-Fi is available throughout the building.

Q11 What are the payment methods and what are available?

You can use cash, J-Debit, PayPay, Alipay, and various credit cards (VISA, JCB, MASTER, AMEX, DINNERS, UnionPay).

Q12 I would like a smoking room.

We apologize for the inconvenience, but all rooms in our hotel are non-smoking.

Q13 Can I store my luggage after check-out?

It is possible. Please inquire at the front desk.

Q14 What is the pricing for children?

Free admission for preschool children sharing the same bed with their parents.

Q15 What are the cancellation fees?

In the case of cancellation or no notice up to the day before, 100% of the accommodation fee will be charged, and 50% if canceled 2 to 7 days in advance.

Q16 What should I do if I don't need my room cleaned due to staying multiple nights?

Please inform the front desk when you go out.

Q17 Can I take my room key with me when I go out?

It's possible. However, if you lose your room key, you will be charged 3,000 yen for the room key.

Q18 Is there a bank nearby?

It is located 15 minutes walk away.

Q19 Can I reserve a taxi?

We ask that you make your own reservations.

CrystalHotel