FAQ
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Q1 Where is the nearest station?
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5 minutes walk from either Nagahoribashi Station on the Subway Sakaisuji Line or Subway Nagahori Tsurumi-ryokuchi Line
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Q2 Is there parking available?
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Information on nearby parking will be provided.
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Q3 What time is check-in and check-out?
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Check-in is from 16:00 and check-out is until 10:00.
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Q4 Can I leave my luggage before check-in?
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We will keep it at the front desk.
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Q5 Can I change my scheduled arrival time on the day?
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We apologize for the inconvenience, but please contact the hotel by 5:00 AM.
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Q6 I would like to check in early or check out late. Is that possible?
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It is possible.
Please contact the hotel for prices.
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Q7 I'd like to send my luggage by courier first. Can you hold it for me?
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It is possible.
Please fill in the date of stay and the name of the guest before sending.
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Q8 Can I send it by courier from the hotel?
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It is possible. We accept payment on delivery only.
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Q9 Can I connect to the Internet?
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The entire building is equipped with wired LAN and wireless LAN. (Depending on the situation, it may be difficult to connect wirelessly.)
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Q10 How many minutes walk from the nearest station?
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It's a 5 minute walk.
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Q11 Are there barrier-free rooms?
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I'm sorry. We do not provide barrier-free accommodation.
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Q12 What are the payment methods and what are available?
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You can use cash, various credit cards, and PayPay.
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Q13 I would like a smoking room.
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We apologize for the inconvenience, but all rooms in our hotel are non-smoking.
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Q14 What is the pricing for children?
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Free admission for preschool children sharing the same bed with their parents.
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Q15 What are the cancellation fees?
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In the case of cancellation or no notice up to the day before, 100% of the accommodation fee will be charged, and 50% if canceled 2 to 7 days in advance.
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Q16 What should I do if I don't need my room cleaned due to staying multiple nights?
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If cleaning is not required, please put the cleaning unnecessary card provided in your room outside the door.
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Q17 Can I take my room key with me when I go out?
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It's possible. However, if you lose your room key, you will be charged 3,000 yen for the room key.
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Q18 Can I reserve a taxi?
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We ask that you make your own reservations.
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Q19 Is it possible for minors to stay alone
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If a minor is staying alone, we may ask for confirmation from a guardian. Before staying, you will be required to submit a ``Minor Accommodation Consent Form'' and a ``Copy of Parent's ID Card.''
Please note that depending on the situation, we may refuse accommodation.
Download "Minor Accommodation Consent Form"
